Information we collect
When you contact Peninsula IT Solutions, we may receive information such as your name, phone number, email address, suburb and details about the technology issue you need assistance with.
How information is used
Information you provide is used to respond to enquiries, arrange services, provide technical support and communicate about work you have requested.
Device and account information
Technical support may occasionally require temporary access to devices, accounts or files. Access is limited to what is reasonably required to perform the requested work and should not be treated as ongoing authorisation.
Website and enquiry data
When you use this website, standard technical information may be processed by our hosting and security providers. This can include an IP address, browser type, device type and the time a page or enquiry was accessed. We use this information to operate the website, prevent abuse and understand whether an enquiry was delivered successfully.
Sharing information
Personal information is not sold. Information may only be disclosed where reasonably necessary to provide a requested service, where you authorise it, or where required by law.
Storage, security and retention
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Information is kept only for as long as it is needed for support, record-keeping, legal or legitimate business purposes, then securely deleted or de-identified where practical.
Access and correction
You may ask what personal information we hold about you or request that inaccurate information be corrected. To help protect your privacy, we may need to confirm your identity before responding to an access or correction request.
Contact
Questions about privacy can be sent to info@peninsulait.au.