Computer security
Scam calls and texts: what should I do now?
Check suspicious calls and texts independently, protect your banking details and find the right help if you've already responded.
Deal with scam calls and texts →Helpful answers before you call
Tech Advice
Straightforward explanations for common computer, Wi-Fi and home technology problems. No scare tactics, no unnecessary jargon — just practical information to help you understand what is going on and what to do next.
Our tech guides
Start with the problem you're trying to solve.
These guides cover the same kinds of questions local customers ask every day. If the problem needs hands-on help, each guide points you to the relevant service.
Printer problems
Why won't my printer work after a Windows update?
Check the printer, connection and Windows setup before blaming an update or buying a replacement.
Troubleshoot your printer →Slow computers
7 reasons your computer is running slowly
Find out why your Windows computer is slow, and whether it needs a clean-up, an upgrade or a repair.
Speed up a slow computer →SSD upgrades
SSD upgrade vs new computer: which makes more sense?
Work out whether an SSD will bring your older computer back up to speed, or whether a new one is the better spend.
Choose between an SSD and a new computer →Laptop upgrades
Is it worth upgrading an old laptop or should you replace it?
Check whether your older laptop is worth an SSD or memory upgrade, or whether a replacement is the better use of your money.
Upgrade or replace your laptop →Computer security
What to do if you think your computer has a virus
Protect your accounts first, check the computer safely and avoid making a virus problem worse.
Deal with a computer virus →Home Wi-Fi
Why is my Wi-Fi slow in some rooms?
Find out why your Wi-Fi is fast in one room and poor in another, and what to try before buying more equipment.
Fix slow Wi-Fi in some rooms →Still stuck?
You don't need to diagnose it yourself.
Tell us what your computer, Wi-Fi or device is doing and we'll help work out the sensible next step.