Computers & laptops
Machines that won't start, are painfully slow or keep crashing, plus repairs, SSD and RAM upgrades.
Onsite business call-outs
Onsite IT support & call-outs for business.
When a problem can't be fixed remotely, a local technician comes to your workplace in Frankston, Carrum Downs, Mount Eliza, Mornington and nearby suburbs, usually the next day.
How quickly can you get here?
Same-day remote help. Onsite usually the next day.
When you call, the first step is working out whether the problem can be fixed remotely. Many software, email and account issues can be sorted the same day without anyone visiting.
If it needs hands-on work, like a dead computer, a printer that won't connect, a network fault or new equipment, an onsite visit is usually booked for the next day. You'll deal directly with Matt, the technician who'll do the work.
Call-out pricing
✓
From $220 an hour inc GST
One-hour minimum.
One-hour minimum.
✓
15-minute increments
After the first hour, so you only pay for the time used.
After the first hour, so you only pay for the time used.
✓
Fixed quotes for projects
Upgrades, office setups and migrations quoted up front.
Upgrades, office setups and migrations quoted up front.
What's covered
Common reasons businesses book an onsite visit.
Printers & scanners
Multifunction printers that won't print or scan, or have dropped off the network, plus new printer setup.
Network & Wi-Fi faults
Internet down, weak Wi-Fi, devices that won't connect, and router or network equipment problems.
Email & Microsoft 365 on devices
Outlook problems, phones not syncing, and new users who need to be set up on site.
New equipment setup
New computers, printers and network gear installed, configured and ready for staff to use.
Staff changes & office moves
Setting up new starters, removing access for leavers, and getting everything working after a move.
Before we arrive
What to have ready.
A few things make an onsite visit quicker, which keeps the cost down:
- A short description of the problem and when it started, including any error messages (a phone photo is perfect).
- Admin logins for the affected computers, your Microsoft 365 account and your router or network equipment, if you have them.
- Access to the affected equipment, and to the room where your modem and network gear live.
- Your internet provider's details, if the problem involves the internet connection.
Where we come to
Onsite call-outs are available across Frankston and the northern Mornington Peninsula, including:
- Frankston
- Carrum Downs
- Seaford
- Langwarrin
- Mount Eliza
- Mornington
- Skye
- Carrum
- Chelsea
- Patterson Lakes
- Baxter
- Somerville
Further down the Peninsula? See IT support across the Mornington Peninsula, or call to check.
Recent work
A few examples of jobs we've done.
Urgent problem, sorted quickly
A local business called with an urgent IT issue. We got it sorted quickly and explained what had happened in plain English. In the owner's words: “Huge relief.”
Workshop computer and printer upgrade
A local mechanic's workshop was running on an old computer and printer. We replaced both with up-to-date hardware and a new multifunction printer that prints, scans and copies, then moved everything across.
Email moved to Microsoft 365
A business was still on an old web-hosted email server. We migrated their email to Microsoft 365, which let them start using AI tools to sort incoming email by priority.
Who you'll deal with
Your local IT technician.
Hi, I'm Matt, the owner and technician behind Peninsula IT Solutions. I have 8+ years of hands-on IT support experience, at a managed IT services company, in business IT support and in Victorian schools, looking after everything from classrooms to busy offices.
I live in Carrum Downs and started Peninsula IT Solutions because I love this work and wanted to do it my way. When you call, you deal with me directly, not a call centre or a corporate head office. I help local businesses such as mechanics, trades and online retailers keep their computers, email and networks running.
Good to know
✓
Same-day remote support
Onsite visits usually the next day.
Onsite visits usually the next day.
✓
From $220 an hour inc GST
One-hour minimum, then 15-minute increments.
One-hour minimum, then 15-minute increments.
✓
Fixed quotes for projects
Upgrades, migrations and new setups quoted up front.
Upgrades, migrations and new setups quoted up front.
✓
Local owner-operator
Based in Carrum Downs. ABN 85 302 825 019.
Based in Carrum Downs. ABN 85 302 825 019.
“Had an urgent issue in our business and Matt got it sorted in quick time. Explained things in plain English. Huge relief.”Google review, local business owner
Frequently asked questions
Onsite call-out questions.
Can't tell whether you need a visit? Call and describe the problem, and we'll tell you honestly.
How quickly can you come out?
Remote support is usually available the same day. When a problem needs hands-on work, onsite visits are usually the next day.
How much does an onsite call-out cost?
Onsite work is charged from $220 an hour including GST, with a one-hour minimum, then in 15-minute increments. Planned projects can be quoted at a fixed price instead.
Can it be fixed remotely instead?
Often, yes. Email, Microsoft 365, software and account problems can usually be fixed remotely, which is quicker for you. A visit is booked only when the job needs one.
What are your hours?
Monday to Friday 9am to 8pm, and Saturday 12pm to 5pm. Call to check availability for urgent problems.
Need someone on site?
Call to describe the problem. If it can be fixed remotely we'll do that first; if not, we'll book a visit.